1. Are your items
Every item we offer is 100%
authentic. Please refer to our “About Us” page for more details.
2. Are your items brand
All items are brand new. We do
not sell any used items. The pictures on our site are of a random
sampling of our stock. The item you will receive will be identical to the item
in the picture.
3. Why are your prices
lower than the department stores?
Operating as an internet based company versus a brick and mortar
retailer, allows us the benefit of lower overhead and a world wide customer
base - therefore, allowing us to offer the products at discounted prices. The
products are overstock/discontinued/past season styles purchased at discounted
prices from closeouts, liquidations, outlets and boutiques making room for new
season inventory. Even if the designer accessory is still being made by
the design house - the products we have in stock were made in a previous season
or year. A designer accessory being produced for this season, and currently in
stores, may have subtle differences from the same style manufactured in a
previous season or year.
4. Where do you ship from?
We ship from 2
distribution centers located within the United States.
5. How long does it take
for me to get the item?
Eurocentric Handbags ships all orders usually between 24 - 48 hours,
during the business week. In the event that you place your order during the
weekend or public holidays we ship on the Monday or Tuesday following the
received order. Our
preferred shipping carriers are USPS, UPS and FedEx and we provide a tracking
number for your order once it has shipped.
6. Do you charge tax?
You will not be charged tax while in checkout. If ordering outside the U.S., we will
do what we can to help you minimize duties and taxes. However, you may be
subject to import duties and taxes, which are levied once the package reaches
your country. Additional charges for customs clearance must be borne by you; we
have no control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact your local
customs office for further information. Please be advised that your country may
add a tariff or duty to the parcel. The buyer is responsible for any and all
additional destination tariffs.
7. Do you ship to other
We ship to Western Europe, E.U., U.S., Canada,
Australia and New Zealand.
Due to historical cases of fraud we might refuse some orders coming from the Far East. Please refer to our “Shipping” page for more details.
8. Do you accept returns or
If you are not satisfied with
your order you can return the product for a refund less a 10% restocking fee
and shipping charge. We can only
accept returns or exchanges within 7 days from the delivery date of the
package, and only if the item is in unused condition. Send an email to
email@example.com to inform us that you wish to return the item and
we will email you back with the address you should return the item to. Please
refer to our “Refunds & Returns” page for more details.
9. How do you refund my
If the item is returned within
the 7 day period, the original payment method will be credited. It usually
takes up to 14 business days for your return, or exchange to be processed. We are
not responsible for any shipping fees for any reason.
10. What if I receive a
We do examine each item before
it is packed and shipped to you. If for some reason, you feel that you received
a defective item, you may send it back to us within 7 days of delivery and only
if the item is in unused condition, and we will exchange it with a new item. We
are not responsible for any damages to your item that is beyond our control.
11. Is it safe to shop at Eurocentric
Yes, we use a Secured Socket Layer (SSL) technology to ensure the
security of your on-line purchase. An SSL Certificate enables encryption of
sensitive information during online transactions which will always be protected
for the host and customer. Security is shown in your browser by either a locked
padlock icon or a key. Also the URL address at the top of your screen should
begin with https. If you are shopping on any website and get to the order
section and don’t notice this change from http to https, we would strongly
advise you to terminate your transaction as it shows that site is not secure.
You will not find that problem on this website.
12. You don't have the bag
I am looking for; can you source it for me?
If there is a handbag or purse you are looking for you and cannot see on
our site, do email us or even send us pictures and we will try source the item
for you. Please send a picture of the bag and the model number you are looking
for to firstname.lastname@example.org.
1. How Do I Order?
Ordering online is simple, just
click the "Add to Cart" button for the item you would like to order,
you will then be taken to our secure order pages which include secure payment.
2. Can I pay by other methods? i.e. cheques, money orders or
Currently, we only accept
credit/debit card and PayPal as our payment method. By paying with a credit
card, we will have a record of all transactions for your order. Paying by
credit card will make it much more efficient for your order to get approved
shipped out sooner.
3. Which credit cards do you accept?
We accept MasterCard™, Visa™, and
Discover™, Solo™, Maestro™, JCB™ and PayPal as methods of payments.
4. When will my credit card
Your credit card will be billed
once your order has been processed and accepted by our billing department.
Please MAKE SURE to look at your confirmation e-mail to see the exact merchant
billing name that will show up on your credit card statement.
5. It seems my order did not go through but I entered all my
This occurrence happens every now
and again when a new customer tries to buy on our website when they've never
done so before. 9 times out of 10, your bank may have put the transaction on
hold due to a suspicion of fraud. Call your bank and confirm to them that you
were trying to place the order. They'll ask you for the amount you were trying
to put through, so have this handy. Once they have verified that it is you
making the purchase, they will lift the hold and you can make the purchase.
Give it 10 minutes. You will have to reenter your details again.
Disclosure & Privacy
1. Do you have a privacy
We have the following privacy statement in order to demonstrate our firm
commitment to your privacy. At the "Order" form we collect contact
information (like your email address) and financial information (credit card
numbers). This information is only used to fulfill our customer orders.
Financial information that is collected is used to bill the user for products
and services. We never abuse your private information by renting, selling or
sharing your details.
2. Will my telephone number
be given out to anyone else?
Your telephone number and other
personal information will never be given to anyone else. It is kept in our
database for future reference when you make another order. You will only be
contacted when we need to verify your order and if there are any problems with
3. Can I cancel the order
placed with your online store?
You can cancel your order within 24
hours of its placement. We strongly advise you do this as soon as possible.
There will be a $25 refund fee applied.
No response or confirmation
email from Eurocentric Handbags?
If you do not receive a
confirmation email within a few minutes of making a purchase or no response
from us after 12 hours of contacting us, please check your Bulk, Junk, or Spam
E-mail folder just in case the emails from us got delivered there instead of
your inbox. If so, select the emails from us and click Not Junk, which will
allow all future emails from us to get through. Email providers like AOL, Yahoo!,
Hotmail, and others are constantly changing their methods to classify email.
Our system delivers email to all accounts the same way, and the vast majority
get it in their main inbox. Some email providers filter messages based on
content, subject line, or the "From" address and may put our email
into the recipient's bulk mail folder. We advise that list recipients add our
domains to their 'Approved Sender' list, also known as white list, if they have
their email accounts with one of these email providers.
We strongly advise that you do the
following to avoid accidentally filtering our future messages:
Mail, then Options (next to the Help link)
Junk E-Mail Protection
this domain: Eurocentrichandbags.com and click Add
Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail
Safe Senders, then Add.
Eurocentrichandbags.com and click OK.
sender's 'from' address and click OK.
When visiting Eurocentric Handbag
website and you place an order, you are confirming that you are at least 18
years of age and have read and agreed to our Store Policies completely or
please do not use Eurocentric Handbags.