1. Are your handbags Authentic?
A. YES! We only do business with authorized dealers who only deal with reputable companies. All of our products are backed with 100% money Back guarantee and are guaranteed Authentic. Each year manufacturers estimate how many designer merchandise they will sell. Sometimes they overestimate and produce too many items. The manufacturer is forced to liquidate these excess products. We purchase these products at below-wholesale costs and then pass the savings on to you.
2. What are the return, exchange, refund policies?
A. We offer a money back guarantee on purchased items returned
within 7 days of receipt less a shipping charge and a 10% restocking
fee. Refunds are issued in the same form in which the original payment
was made and may take up to 7-14 business days after the receipt of goods.
3. What should I do if I still don't receive my order after the estimated delivery time frame provided by you?
A. You will have to notify us and we'll investigate the situation for you, followed by working out a replacement solution, if necessary. Whatever it is, you have paid us, and we ensure that you will receive your order by any means. Our customer service team is waiting to receive your calls or emails regarding any problems or queries you may have.
4. What if the shipment is lost or missing?
A. A replacement solution will be offered to you. All bags are insured before shipping.
5. What if I receive a defected bag?
A. Such problems are uncommon, considering the fact that we will only deal in authentic designer handbags. However, If it is a manufacturing defect (that is beyond our control), therefore a replacement solution will be offered to you.
6. What about custom tax or duty? Will I be charged for ordering from you?
A. You will not be charged tax while in checkout. If ordering outside the U.S., especially in the European Union, you might be liable to pay custom tax upon delivery of your item. This is something that unavoidable and most times unpredictable, and we do not have control over it. The customer is required to pay tax/duty for his/her shipment, if this occurred.
7. You don't have the bag I am looking for; can you source it for me?
A. Most definitely! We have to admit that there are numerous ranges out there for each designer but if there is a handbag or purse you are looking for you and cannot see on our site, do email us or even send us pictures and we will try source the item for you
Please send a picture of the bag you are looking for to info@eurocentrichandbags.com
8. Is there a limit to how many products I can order?
A. No, there is no limit as to how many products you may order at once.
9. I've read everything in your FAQ, and still can't find the answer to my question.
A. It's pretty simple, just write to info@eurocentrichandbags.com and you'll have your question answered within 24 hours time.
10. Is your site secure for me to order from?
A. Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. An SSL Certificate enables encryption of sensitive information during online transactions which will always be protected for the host and customer. Security is shown in your browser by either a locked padlock icon or a key. Also the URL address at the top of your screen should begin with https. If you are shopping on any website and get to the order section and don’t notice this change from http to https, we would strongly advise you to terminate your transaction as it shows that site is not secure,. You will not find that problem on this website.
Authenticity & Satisfaction Guarantee Questions
1. Why Buy from Us?
A. Great price. Professional customer service. 100% Authentic Handbags, purses and wallets. All items are inspected before shipment. Professional packing and handling. Proven shipping methods. We offer discount opportunities (Value deals and Clearance items), and we offer 100% Money Back Guarantee. No questions asked
2. Are these authentic products or will they deteriorate eventually?
A. Every handbag, wallet or accessories you see on this site are all authentic products. Our products will last you for many years to come. Our company specializes in sourcing authentic designer handbags from fashion outlets in the U.S. and Europe. Each handbag comes with all the accessories included such as tags, authenticity cards, straps, etc. The pictures on our site are of a random sampling of our stock. The item you will receive will be identical to the item in the picture. Your satisfaction is our number one priority and to this end we only stock authentic merchandise. Each item is inspected before shipment.
Refund Questions
What are the return / Exchange policy of your store?
A. We offer a risk free 7 day's Return policy. If you are not satisfied with your order you can return the product for a full money refund less a 10% restocking fee and shipping charge. If you would like to exchange your product with a different one, you can send it back and we will send you another product back. Please note that the return expense is your responsibility. Also send an email to sales@eurocentrichandbags.com to inform us that you wish to return the item and we will email you back with the address you should return the item to.
Payment Questions
1. How Do I Order?
A. Ordering online is simple, just click the "Add to Cart" button for the item you would like to order, you will then be taken to our secure order pages which include secure payment.
2. Is your site secure for me to order from?
A. Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. An SSL Certificate enables encryption of sensitive information during online transactions which will always be protected for the host and customer. Security is shown in your browser by either a locked padlock icon or a key. Also the URL address at the top of your screen should begin with https. If you are shopping on any website and get to the order section and don’t notice this change from http to https, we would strongly advise you to terminate your transaction as it shows that site is not secure,. You will not find that problem on this website.
3. Can I pay by other methods? i.e. Cheques, money orders, PayPal, cash?
A. Currently, we only accept credit/debit card and PayPal as our payment method. By paying with a credit card, we will have a record of all transactions for your order. Paying by credit card will make it much more efficient for your order to get approved shipped out sooner.
4. Which credit cards do you accept?
A. We accept MasterCard™, Visa™, and Discover™, Solo™, Maestro™, JCB™ and PayPal as methods of payments.
5. When will my credit card be charged?
A. Your credit card will be billed once your order has been processed and accepted by our billing department. Please MAKE SURE to look at your confirmation e-mail to see the exact merchant billing name that will show up on your credit card statement.
6. Are there any other hidden fees to pay besides for the product and the shipping?
A. No, there are no additional fees to be paid. Our mission is to ensure that your shopping experience with us is so good that you are happy to come back to shop with us and refer us to your friends. Customer support and customer satisfaction is always guaranteed when you order with us.
7. It seems my order did not go through but I entered all my details
A. This occurrence happens every now and again when a new customer tries to buy on our website when they've never done so before. 9 times out of 10, your bank may have put the transaction on hold due to a suspicion of fraud. Call your bank and confirm to them that you were trying to place the order. They'll ask you for the amount you were trying to put through, so have this handy. Once they have verified that it is you making the purchase, they will lift the hold and you can make the purchase. Give it 10 minutes. You will have to reenter your details again.
Shipping Questions
1. Do you ship out the products on the same day that I order it?
A. Not all the time. Your package does not always get shipped out the same day you order it; it can take up to 48 hours before your order is shipped out. This is to allow our staff to verify the information for the order and to make sure there are no mistakes or errors anywhere. Once your order has been verified and confirmed by our verification team, your order will be sent to our packaging and shipping department for shipment. Once shipped, it will take 7-10 business days for the package to arrive, from the time your order is shipped out. (Business days - excludes weekends and holidays.)
2. How does my order get shipped out?
A. If you are located in the U.S., your package will be shipped to you by your local post office, the United States Postal Service (USPS). If you reside in any country other than the U.S, your order will be handled by speed post and then delivered to you by your national postal service (i.e. Canadian packages are delivered by Canada Post, United Kingdom packages are delivered by Royal Mail etc.).
3. Which Address can I use as my shipping Address?
A. For credit card orders, you can use an alternative address to the address you entered in the Bill To section.
4. Do you ship internationally?
A. Yes. We ship to Western Europe, E.U., U.S., Canada, Australia and New Zealand.Due to historical cases of fraud we might refuse some orders coming from the Far East.
5. Is it possible to make a request for my order to be left in front of the door or anywhere else other than the direct receiver?
A. NO. We only use signature confirmation. NO EXCEPTIONS.
6. How do I find about my order?
A. We will email you the tracking number once your package has been processed. You can track your package anytime online using the courier link and the tracking number we give you in the email.
7. Do you deliver to P.O. Boxes?
A. Unfortunately, we do not deliver to P.O. Boxes, as signatures for our packages are required. This is to ensure the safe arrival of each package to the correct person.
8. How long does shipping take?
A. Shipping takes 7-10 days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 5 days for the shipping company to update the information on their website.
9. If I purchase other products on your website, will they all be shipped in the same package at the same time?
Usually yes, we will try to pack it all in same package. However, there are cases that the package is not big enough to hold all the items or there is a longer processing fee for a certain item which will cause delay and therefore end up in a different shipment.
10. Will I have to pay Import taxes?
A. Most countries do not calculate import tax or any sales taxes for low value imports. The customer is responsible for any taxes charged.
Disclosure & Privacy Questions
1. Do you have a privacy policy?
A. We have the following privacy statement in order to demonstrate our firm commitment to your privacy. At the "Order" form we collect contact information (like your email address) and financial information (credit card numbers). This information is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. We never abuse your private information by renting, selling or sharing your details.
2. Will my telephone number be given out to anyone else?
A. NEVER! Your telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order and if there are any problems with the order.
3. Can I withdraw the order placed with your online store?
A. You can withdraw your order within 24 hours of its placement. We strongly advise you do this as soon as possible. There will be a $25 refund fee applied.
No response or confirmation email from Eurocentric Handbags?
A. If you do not receive a confirmation email within a few minutes of
making a purchase or no response from us after 12 hours of contacting
us, please check your Bulk, Junk, or Spam E-mail folder just in case
the emails from us got delivered there instead of your inbox. If so,
select the emails from us and click Not Junk, which will allow all
future emails from us to get through. Email providers like AOL, Yahoo!,
Hotmail, and others are constantly changing their methods to classify
email. Our system delivers email to all accounts the same way, and the
vast majority get it in their main inbox. Some email providers filter
messages based on content, subject line, or the "From" address and may
put our email into the recipient's bulk mail folder. We advise that
list recipients add our domains to their 'Approved Sender' list, also
known as white list, if they have their email accounts with one of
these email providers.
We strongly advise that you do the following to avoid accidentally filtering our future messages:
Hotmail Users:
- Click Mail, then Options (next to the Help link)
- Click Junk E-Mail Protection
- Click Safe List
- Enter this domain: Eurocentrichandbags.com and click Add
Outlook Users:
- Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options.
- Select Safe Senders, then Add.
- Type Eurocentrichandbags.com and click OK.
- Type sender's 'from' address and click OK.
- Click OK.
CONSENT
When visiting Eurocentric Handbag website and you place an order, you are confirming that you are at least 18 years of age and have read and agreed to our Store Policies completely or please do not use Eurocentric Handbags.
