1. Are your items authentic?

Every item we offer is 100% authentic. Please refer to our “About Us” page for more details.

2. Are your items brand new?

All items are brand new. We do not sell any used items. The pictures on our site are of a random sampling of our stock. The item you will receive will be identical to the item in the picture.

3. Why are your prices lower than the department stores?

Operating as an internet based company versus a brick and mortar retailer, allows us the benefit of lower overhead and a world wide customer base - therefore, allowing us to offer the products at discounted prices. The products are overstock/discontinued/past season styles purchased at discounted prices from closeouts, liquidations, outlets and boutiques making room for new season inventory.  Even if the designer accessory is still being made by the design house - the products we have in stock were made in a previous season or year. A designer accessory being produced for this season, and currently in stores, may have subtle differences from the same style manufactured in a previous season or year.

4. Where do you ship from?

We ship from 2 distribution centers located within the United States.

5. How long does it take for me to get the item?

Eurocentric Handbags ships all orders usually between 24 - 48 hours, during the business week. In the event that you place your order during the weekend or public holidays we ship on the Monday or Tuesday following the received order. Our preferred shipping carriers are USPS, UPS and FedEx and we provide a tracking number for your order once it has shipped.

6. Do you charge tax?

You will not be charged tax while in checkout. If ordering outside the U.S., we will do what we can to help you minimize duties and taxes. However, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Please be advised that your country may add a tariff or duty to the parcel. The buyer is responsible for any and all additional destination tariffs.

7. Do you ship to other countries?

We ship to Western Europe, E.U., U.S., Canada, Australia and New Zealand. Due to historical cases of fraud we might refuse some orders coming from the Far East. Please refer to our “Shipping” page for more details.

8. Do you accept returns or exchanges?

 If you are not satisfied with your order you can return the product for a refund less a 10% restocking fee and shipping charge. We can only accept returns or exchanges within 7 days from the delivery date of the package, and only if the item is in unused condition. Send an email to sales@eurocentrichandbags.com to inform us that you wish to return the item and we will email you back with the address you should return the item to. Please refer to our “Refunds & Returns” page for more details.

9. How do you refund my return?

If the item is returned within the 7 day period, the original payment method will be credited. It usually takes up to 14 business days for your return, or exchange to be processed. We are not responsible for any shipping fees for any reason.

10. What if I receive a defective item?

We do examine each item before it is packed and shipped to you. If for some reason, you feel that you received a defective item, you may send it back to us within 7 days of delivery and only if the item is in unused condition, and we will exchange it with a new item. We are not responsible for any damages to your item that is beyond our control.

11. Is it safe to shop at Eurocentric Handbags?

Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. An SSL Certificate enables encryption of sensitive information during online transactions which will always be protected for the host and customer. Security is shown in your browser by either a locked padlock icon or a key. Also the URL address at the top of your screen should begin with https. If you are shopping on any website and get to the order section and don’t notice this change from http to https, we would strongly advise you to terminate your transaction as it shows that site is not secure. You will not find that problem on this website.

12. You don't have the bag I am looking for; can you source it for me?

If there is a handbag or purse you are looking for you and cannot see on our site, do email us or even send us pictures and we will try source the item for you. Please send a picture of the bag and the model number you are looking for to info@eurocentrichandbags.com.

Payment Questions

1. How Do I Order?

Ordering online is simple, just click the "Add to Cart" button for the item you would like to order, you will then be taken to our secure order pages which include secure payment.

2. Can I pay by other methods? i.e. cheques, money orders or cash?

Currently, we only accept credit/debit card and PayPal as our payment method. By paying with a credit card, we will have a record of all transactions for your order. Paying by credit card will make it much more efficient for your order to get approved shipped out sooner.

3. Which credit cards do you accept?

We accept MasterCard™, Visa™, and Discover™, Solo™, Maestro™, JCB™ and PayPal as methods of payments.

4. When will my credit card be charged?

Your credit card will be billed once your order has been processed and accepted by our billing department. Please MAKE SURE to look at your confirmation e-mail to see the exact merchant billing name that will show up on your credit card statement.

5. It seems my order did not go through but I entered all my details?

This occurrence happens every now and again when a new customer tries to buy on our website when they've never done so before. 9 times out of 10, your bank may have put the transaction on hold due to a suspicion of fraud. Call your bank and confirm to them that you were trying to place the order. They'll ask you for the amount you were trying to put through, so have this handy. Once they have verified that it is you making the purchase, they will lift the hold and you can make the purchase. Give it 10 minutes. You will have to reenter your details again.

Disclosure & Privacy Questions

1. Do you have a privacy policy?
We have the following privacy statement in order to demonstrate our firm commitment to your privacy. At the "Order" form we collect contact information (like your email address) and financial information (credit card numbers). This information is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. We never abuse your private information by renting, selling or sharing your details.

2. Will my telephone number be given out to anyone else?

Your telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order and if there are any problems with the order.

3. Can I cancel the order placed with your online store?

You can cancel your order within 24 hours of its placement. We strongly advise you do this as soon as possible. There will be a $25 refund fee applied.

No response or confirmation email from Eurocentric Handbags?

If you do not receive a confirmation email within a few minutes of making a purchase or no response from us after 12 hours of contacting us, please check your Bulk, Junk, or Spam E-mail folder just in case the emails from us got delivered there instead of your inbox. If so, select the emails from us and click Not Junk, which will allow all future emails from us to get through. Email providers like AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority get it in their main inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put our email into the recipient's bulk mail folder. We advise that list recipients add our domains to their 'Approved Sender' list, also known as white list, if they have their email accounts with one of these email providers.

We strongly advise that you do the following to avoid accidentally filtering our future messages:

Hotmail Users:

1.        Click Mail, then Options (next to the Help link)

2.        Click Junk E-Mail Protection

3.        Click Safe List

4.        Enter this domain: Eurocentrichandbags.com and click Add

Outlook Users:

1.        Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options.

2.        Select Safe Senders, then Add.

3.        Type Eurocentrichandbags.com and click OK.

4.        Type sender's 'from' address and click OK.

5.        Click OK.

CONSENT

When visiting Eurocentric Handbag website and you place an order, you are confirming that you are at least 18 years of age and have read and agreed to our Store Policies completely or please do not use Eurocentric Handbags.